Delivery & Returns


To the UK

Most deliveries are by 'My Hermes' except large letters which are still sent by Post.

In-stock items are normally dispatched within 2 working days. Please allow 3 to 7 working days for the goods to arrive. Deliveries are made within working hours and may require a signature. For this reason, you may like to nominate a secure delivery address where someone is available to sign. Packing and delivery cost will be confirmed with your order.

International delivery

We offer delivery to a wide range of international destinations. International delivery times vary depending on destination. Packing and delivery cost will be confirmed with your order.
We can supply you with an ex VAT price on request.

Delivery Rates

Weight UK UK next day EU World
under 200g  £ 3  £ 5  £ 5  £ 7
201-500g  £ 3  £ 5  £ 8 £10
501-800g  £ 3  £ 6 £10 £13
801-1000g  £ 4  £ 7 £10 £16
1001-1500g  £ 6  £ 8 £13 £21
1501-2000g  £ 8 £10 £15 £37
2001-3000g £12 £22 £20 £49
3001-4000g £15 £25 £30 £55
0ver 4000g       £60


Cancellations

You have the right to cancel your order at any time before you receive the products you ordered, by contacting us on +44 1263 514514. If these Products have already been assigned or dispatched when you contact us, you may return them within 7 days of receipt of delivery to receive a full refund.

Returns and Exchanges

If you are in any way unhappy with your goods you may send them back for an exchange or a full refund to:
Jan Horrox

27 Vicarage Rd

Cromer. NR27 9DQ

United Kingdom

Goods must be returned within 14 days (7days during sale) of despatch. We ask that you return the goods unused, with all the original tags intact.

We request that you please enclose the invoice supplied with your delivery.

Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). Please note that we are not responsible for return postage. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

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