FAQ

 

    1. Can I get specialist help on my choice of fabrics or tools?
      Yes, please phone us on 0773 4747529 for expert help and advice on your choices.

    1. How soon will I receive my order?
      We send by My Hermes within the UK as well as 2nd. class mail for small items, and this will normally be dispatched within 48 hours of receipt of your order. However, please allow up to 14 days for delivery.

    1. Do you have a paper catalogue?
      No we do not have a paper catalogue. 

    1. How can I pay?
      You can pay with any credit/debit card or Paypal on the site. If you wish to pay with a credit/debit card by phone call us on 0773 4747529

    1. Can I order by phone?
      Please phone us on 01263 514514 to place your order.

    1. Can I pay by cheque?
      We no longer accept cheques.

    1. What are your shipping charges?
      Below you can see how we determine your shipping charges depending on location and weight.

      Postage for UK
      Up to 100gm - 1.50


      Up to 1.00kg   - 3.00 by My Hermes
      Over 3.00kg  -  5.00 sent by 'My Hermes'  3 days delivery.

      Postage for Zone 2 (Europe)
      Up to 200gm ? 2.00
      Up to 400gm ? 3.50
      Up to 600gm ? 4.50
      Up to 1.00kg ? 6.50
      Up to 1.50kg ? 9.00
      Over 2.00kg ? 12.00

      Postage for Zone 3 (rest of world)
      Up to 200gm ? 4.00
      Up to 400gm ? 6.50
      Up to 600gm ? 8.00
      Up to 1.00kg ? 10.00
      Up to 2.00kg ? 15.00
      Over 2.00kg – 20.00

    1. Can I return unwanted/faulty items?
      As long as they are returned in the condition they were delivered.

  1. Can you ship goods to different address?
    Once your payment with your address has been processed, we can arrange to ship to another address.

You Might Like...